Return & Refund Policy

Last updated: October 2026

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1. Right of Withdrawal

Consumers residing within the European Union may have the right to withdraw from an eligible purchase within 14 days of receiving their order, without providing a reason.

To exercise this right, customers must notify us of their decision before the withdrawal period expires.

2. How to Request a Return

To initiate a return, please contact us via email and include:

• Your order number
• Your name and contact details
• The product(s) you wish to return
• The reason for return (optional)

We will provide instructions regarding the return process.

3. Return Conditions

Returned products should be shipped back within 14 days after notifying us of your withdrawal request.

Products must be packaged appropriately to minimize the risk of transport damage during return shipping.

Customers are responsible for the direct cost of returning goods unless otherwise required by law or agreed upon by us.

4. Live Plants

Plants are living products and naturally vary in shape, size, colour, fullness, maturity, and growth characteristics.

Minor differences between product photographs and delivered plants are normal and do not constitute defects.

Natural growth, seasonal behaviour, and small cosmetic imperfections are not considered valid reasons for claiming a product is defective.

5. Plant Health Upon Arrival

All plants are inspected before shipment and packaged with care to help ensure safe transport.

Customers should unpack and inspect plants immediately upon delivery.

If a plant arrives damaged or in poor condition, customers should contact us within 48 hours and provide clear photographs of:

• The plant received
• The shipping box
• The packaging materials
• Any visible damage

Prompt reporting helps us assess shipping-related issues and provide an appropriate solution.

6. Returns of Live Plants

Customers remain responsible for the condition of live plants while they are in their possession, including during the withdrawal period.

Live plants must be handled with reasonable care and maintained in conditions appropriate for their species.

If a returned plant shows signs of deterioration caused after delivery, including but not limited to:

• Insufficient watering
• Overwatering
• Improper temperature exposure
• Improper sunlight exposure
• Repotting or transplanting
• Pruning or physical damage
• Pest infestations occurring after delivery
• General neglect or improper care

We reserve the right to reduce the refund amount to reflect any loss in value resulting from handling beyond what is necessary to inspect the goods.

In cases where a plant has suffered significant deterioration due to customer handling or care after delivery, a refund may be partially reduced or declined where permitted by applicable law.

7. Damaged or Incorrect Products

If you receive the wrong item or a product that was damaged during transport, please contact us within 48 hours of delivery.

Supporting photographs should be included whenever possible.

After reviewing the information provided, we may offer a replacement, partial refund, full refund, store credit, or another suitable resolution.

8. Non-Returnable Products

The following products may not be eligible for return where permitted by applicable law:

• Customized or personalized products
• Products specifically ordered on customer request
• Products that have been intentionally altered after delivery
• Products damaged through misuse or neglect

9. Refund Processing

Approved refunds will be issued using the original payment method whenever reasonably possible.

Refunds are generally processed within 14 days after receipt of the returned goods or proof that the goods have been returned.

10. Contact Information