Shipping Policy

Last updated: October 2026

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1. General Information

MijnPlanten aims to process and ship orders as quickly and carefully as possible. All plants and products are packaged with care to arrive in good condition.

2. Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

Estimated delivery times may vary depending on destination, carrier availability, weather conditions, and seasonal demand.

• Netherlands: 1-3 business days
• Belgium: 2-5 business days
• Other EU countries: 3-10 business days

These delivery times are estimates and cannot be guaranteed.

4. Shipping Costs

Shipping costs are calculated during checkout and displayed before payment is completed.

Promotional offers such as free shipping may be available from time to time.

5. Live Plants

Plants are living products and may vary naturally in size, shape, colour, and appearance.

Minor changes in appearance during transport are considered normal and do not necessarily indicate damage.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Additional costs resulting from incorrect or incomplete address information may be charged to the customer.

7. Damaged or Lost Shipments

If your order arrives damaged, please contact us as soon as possible and provide photographs of:

• The shipping box
• The packaging material
• The damaged product

Claims regarding damaged shipments should preferably be submitted within 48 hours of delivery.

8. Delays Beyond Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Extreme weather conditions
• Carrier delays
• Customs processing
• Public holidays
• Force majeure events

During periods of extreme heat, frost, or severe weather conditions, we may temporarily postpone shipments to protect plant health and ensure product quality upon arrival.

9. International Deliveries

For orders shipped outside the Netherlands, customers may be responsible for any applicable taxes, duties, customs fees, or import charges imposed by local authorities.

10. Contact Us